Solution 1: Check the Xbox Live service status If you see any alerts here, wait until the service is up and running and try again: Xbox Live Core Services: up and Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution. After you’ve updated how you pay for your Xbox subscription, you can remove the payment option you no longer want to use. This might mean that you temporarily can’t make a purchase on Xbox Live. this contact form
Go to settings and select System Settings. Related Issues Billing and Subscriptions: Top issues Back to top Was this article helpful? Learn the different statuses and actions you can take. Also, be aware that although the forums community is an excellent resource, community members are not Xbox Support agents and provide informational assistance only.
Solution 1: Check the Xbox Live service status If you see any alerts here, wait until the service is up and running and try again: Xbox Live Core Services: up and Solution 4: Check the country/region of your PayPal account If you use your PayPal account as a payment option, that account's country/region must match your Microsoft account country/region. Please try posting again later. Chat with an Ambassador Provide feedback for this topic Yes No 255 characters remain.
Related Issues Xbox error code/status code search Xbox Live: Top issues Back to top Was this article helpful? Solution 5: Use an Xbox gift card if available Alternatively, you can buy an Xbox gift card from a retail location and redeem it for Xbox purchases. This may mean one of several things: Xbox Live is undergoing maintenance. Why Can't I Buy Anything On Xbox One To protect your privacy, please do not include contact information in your feedback.
Related Issues Learn about gift cards and prepaid codes for Xbox How to redeem an Xbox prepaid code How to manage your child’s Xbox subscription How to cancel your Xbox subscription Xbox Com Error Help Here’s how to change how you pay for your Xbox subscription online: In a browser, sign in to your Services and subscriptions page with your Microsoft account. Try this community option, below. THIS ISSUE SEPARATE ISSUE Share this page Xbox Feedback Support Photosensitive Seizure Warning Code of Conduct Fans Xbox Wire For Developers Games [email protected] Windows 10 Jobs Designed for Xbox English (United
Solutions To resolve this problem, try the following solutions. Xbox.com/errorhelp 0x87dd0013 You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code. Select your new payment option from the list, or select Add a new way to pay, and then follow the instructions. The credit card company is intentionally preventing use of the card.
Related Issues Payment & billing How to redeem an Xbox prepaid code Manage your subscription on Xbox 360 Back to top Was this article helpful? Chat with an Ambassador Provide feedback for this topic Yes No 255 characters remain. Xbox One Purchase Error Something Went Wrong Get help from the community Ambassador chat Chat one on one with a fellow Xbox User who wants to help. Www.xbox.com/errorhelp Xbox One Tips for trying again: If the error code begins with the letter “E,” try searching on the first part of the code.
There's an outstanding balance on your Microsoft account. weblink Contact your credit card company or bank and make sure the card you're using was activated, that it has available funds, and that the transaction isn't being blocked for some reason. Can’t play or use previously downloaded content on Xbox 360 If you are having trouble playing content on your Xbox 360 that you previously downloaded from Xbox Live, find out possible You tried to make the purchase again. Xbox One Use A Different Way To Pay
Yes No Thank you for your feedback Thanks for your feedback! Remove any unused payment options (credit cards) from your Xbox Live account. We won't give up and neither should you. navigate here To make sure that your Microsoft account country/region matches your payment option country/locale, see How to update your Microsoft account if you’re moving to a new country or region.
Your billing information is incomplete. Can't Purchase Xbox Live Gold Here's how: Sign in to yourServices & subscriptionspage with your Microsoft account. Chat with an Ambassador Support Resources Error & Status Code Search Repair and service center Manuals and warranty info Post on the Community Support Forums Contact Us Contact Us Would you
If you want to use a prepaid subscription code instead of a renewing subscription, you can redeem a prepaid code online. An error occurred. Note If your subscription is past due, adding a prepaid subscription code will not settle the balance you owe. 0x87e107d0 Get help from the community Ambassador chat Chat one on one with a fellow Xbox User who wants to help.
Your Microsoft account has incorrect or incomplete billing information. If you keep getting the error after 48 hours, try the next solution. Note If there's an error, select Edit profile, and then follow the instructions to update the information. his comment is here If you’re prompted, sign in using the Microsoft account (email and password) that’s associated with your Xbox Live account.
Try again later. Solutions To resolve this problem, try the following solutions. The payment option you provided may have a violation for non-payment that's preventing it from being used for new purchases. Learn how to get content licenses.
Chat with an Ambassador Support Resources Error & Status Code Search Repair and service center Manuals and warranty info Post on the Community Support Forums Contact Us Contact Us Would you How to re-download previously downloaded or purchased content to your Xbox 360 Learn how to redownload Xbox games and other content you purchased over Xbox Live to your Xbox 360. Your PayPal account country/region doesn't match your Microsoft account country/region. Status code: 801650C8 This may mean one of the following: There's a temporary problem with the Xbox Live service.
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